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      • Open Access Article

        1 - Assessment Model for Implementing a Lean Transformation in Enterprise Based on the Fuzzy Anp, Fuzzy Dematel and Fuzzy Vikor
        Kazem Nasiri Kashani محمود  مدیری gholamreza hashemzade khorasegani
        A lot of methodologies for evaluation of the lean transformation have been proposed in the literature, but just a few of them explicit relations among the components of the lean enterprise transformation, with focusing on the priority and identification of the relative More
        A lot of methodologies for evaluation of the lean transformation have been proposed in the literature, but just a few of them explicit relations among the components of the lean enterprise transformation, with focusing on the priority and identification of the relative weight of each element on the lean transformation have been considered. Therefore, we try to quantify those relations in this study. So, to structural investigate the relationships among the elements, a model is proposed that presents a novel comprehensive insight to the lean transformation process. This study proposed an analytic modeling approach in the lean enterprise transformation to identify the weights of the elements. The goal is to operationalize the highly qualitative relationships among the lean transformation components. In this paper 32 effective factors in lean enterprise transformation, identified as "sub sub criterion" were grouped into eight categories classified as "sub criterion". These eight sub criteria classified through 3 criteria in the higher level which are “organizational asset development”, “quick adaptation to markets and competitive superiority acquisition” and “supply and distribution network optimization These three criteria were proposed as the major criteria involved in "delivery value maximizing", and ultimately, the value maximizing recognized as the main target of the lean transformation in companies. Fuzzy DEMATEL technique and fuzzy analytic network process modeling are used to determine the relationships and the relative weights of each component and then with fuzzy VIKOR method, 25 identified solutions related to conceptual model were ranked for implementing the lean transformation which regard the organizational purposes and the weights of the end level parameters of the conceptual model in a proposal framework. The present evaluating lean enterprise transformation is a comprehensive model that can be applied to different production industries. This model also was investigated in automative parts industry. Manuscript profile
      • Open Access Article

        2 - Assessment Model for Implementing a Lean Transformation in Enterprise Based on the Fuzzy Anp, Fuzzy Dematel and Fuzzy Vikor
        Kazem Nasiri Kashani محمود  مدیری gholamreza hashemzade khorasegani
        A lot of methodologies for evaluation of the lean transformation have been proposed in the literature, but just a few of them explicit relations among the components of the lean enterprise transformation, with focusing on the priority and identification of the relative More
        A lot of methodologies for evaluation of the lean transformation have been proposed in the literature, but just a few of them explicit relations among the components of the lean enterprise transformation, with focusing on the priority and identification of the relative weight of each element on the lean transformation have been considered. Therefore, we try to quantify those relations in this study. So, to structural investigate the relationships among the elements, a model is proposed that presents a novel comprehensive insight to the lean transformation process. This study proposed an analytic modeling approach in the lean enterprise transformation to identify the weights of the elements. The goal is to operationalize the highly qualitative relationships among the lean transformation components. In this paper 32 effective factors in lean enterprise transformation, identified as "sub sub criterion" were grouped into eight categories classified as "sub criterion". These eight sub criteria classified through 3 criteria in the higher level which are “organizational asset development”, “quick adaptation to markets and competitive superiority acquisition” and “supply and distribution network optimization These three criteria were proposed as the major criteria involved in "delivery value maximizing", and ultimately, the value maximizing recognized as the main target of the lean transformation in companies. Fuzzy DEMATEL technique and fuzzy analytic network process modeling are used to determine the relationships and the relative weights of each component and then with fuzzy VIKOR method, 25 identified solutions related to conceptual model were ranked for implementing the lean transformation which regard the organizational purposes and the weights of the end level parameters of the conceptual model in a proposal framework. The present evaluating lean enterprise transformation is a comprehensive model that can be applied to different production industries. This model also was investigated in automative parts industry. Manuscript profile
      • Open Access Article

        3 - Readiness Assessment Framework for Knowledge Management Implementation
          پيمان  اخوان مهران  کرمي
        Regarding the fact that most failures in implementation of knowledge management have roots in unpreparedness of organizations; assessing organizations readiness has not significantly been regarded. Previous studies had a great deal of gaps and limitations. They had just More
        Regarding the fact that most failures in implementation of knowledge management have roots in unpreparedness of organizations; assessing organizations readiness has not significantly been regarded. Previous studies had a great deal of gaps and limitations. They had just been looking for effective factors on readiness for implementing of knowledge management through case studies more than other subjects; however, an operational and integrated framework has not been among their findings. This research introduces steps for implementing readiness assessment by offering operational framework. Some guidelines are also offered for compensating limitations and filling the gaps found in previous studies. In order to validate the results and the suggested framework we have received opinions of experts and they have been analyzed using appropriate statistical tools. Results of this analysis indicate general agreement and consensus of experts on the authenticity of suggested framework Manuscript profile
      • Open Access Article

        4 - Performance assessment of technical and vocational training centers in Gilan with BSC approach and AHP method.
          علیرضا  المئی
        Organizations in order to have successfully implementation and fully establishing their strategy or management operations need targeted assessment. In this paper, using the combination of BSC (a framework for performance evaluation of multiple perspectives) and AHP ( a More
        Organizations in order to have successfully implementation and fully establishing their strategy or management operations need targeted assessment. In this paper, using the combination of BSC (a framework for performance evaluation of multiple perspectives) and AHP ( a Multi-criteria decision model which Deciding tools to prioritize multiple views of performance indicators and to establish a single standard for ranking of alternatives), technical and vocational organization centers in Guilan are considered for investigating their performance. The best important of advantage this approach, based on several indicators which consider the whole aspects of evaluation not only rely on financial evaluation For this research, the descriptive and inferential type is defined which uses questionnaires and interview from the experts in technical and vocational organization centers in Guilan. The results of this paper from the multi-dimensional assessment assist the managers of technical and vocational organization centers, ranking the indicators, and major centralize and reinforcement on indicators with low priority, and further emphasize and for indicators with high priority in investing and targeted schematization. Manuscript profile
      • Open Access Article

        5 - A Comprehensive Approach to Urban Disaster Management Based on Vulnerability Map and Risk Zoning Case Study: Tehran Municipal District 1
        وحید  اسماعیلی کیاسج   Kamran shahanaghi
        Natural Disasters have always been a part of life on our planet. With human society development, urban areas and Metropolises have not been safe from destructive effects and consequences of disasters. In addition to intensity and extent of disasters, vulnerability of so More
        Natural Disasters have always been a part of life on our planet. With human society development, urban areas and Metropolises have not been safe from destructive effects and consequences of disasters. In addition to intensity and extent of disasters, vulnerability of societies has remarkable dependence on proper urban infrastructures, strong structures, preventive programs and appropriate preparation in emergency-related organizations. Occurrence of an onset disaster like earthquake, usually leads to secondary damages in urban areas; they happen for an obvious reason and have specific outcomes. Identification of all significant reasons and consequences results in creating a vulnerability map for urban wards which could be a useful basis for preventive programs. On the other side, one of the most effective and efficient approaches to create preparedness and response plan disaster management organizations, is designing a relief chain with proper logistic modules and devoting responsibilities to authorities, based on data achieved from damage estimation studies. Hence, in this paper, a sequential approach is used to apply geographic information system and eliciate experts' knowledge of urban areas so as to create both damage estimation and vulnerability maps; These information. In turn, help designing disaster management cycle, specifically, Preventive, preparedness and response programs for an urban area. In order to create a better perceptive of the proposed approach, Tehran municipality district (1) is used as a real case study and its vulnerability to a hypothetical earthquake is estimated to create disaster management program. Manuscript profile
      • Open Access Article

        6 - Training of University’s Human Resources and its Impact on Quality of work life and performance of staff (case study: Iran university of science and Technology staffs)
        علی  بنیادی نایینی سید محسن  اقبالی
        This study has been implemented aimed to investigate the effect of training on quality of work life and work performance among employees Iran University of Science and Technology. In order to achieve this target statistical population (all employees Iran University of S More
        This study has been implemented aimed to investigate the effect of training on quality of work life and work performance among employees Iran University of Science and Technology. In order to achieve this target statistical population (all employees Iran University of Science and Technology) which were 1180, have divided into 3 groups; service staff, administrative staff and professors. And of these, 500 employees that randomly selected from a list of employees, responded to the survey questionnaire. Research method is Correlation and questionnaires used in the survey includes: Quality of work life questionnaire (with 27 questions) components are designed based on the quality of work life, Casio Merton’s and Training questionnaire (with 19 questions) and performance assessment questionnaire (with 12 questions). To assess the reliability are used Cronbach's alpha and SPSS software, Where was obtained; reliability coefficient of performance assessment questionnaire 0/84, Reliability coefficients quality of work life questionnaire 0/88 and Reliability coefficient of training method 0/79. In order to analyze data and determine the relationship between the three variables, we used correlation test and to check whether or not a significant difference was used analysis of variance. This study indicates that "the relationship between quality of work life and performance of staff is significant in level of 0/014 with training staff. The main results of this study indicated an inverse relation between the level of education of employees and their willingness to learn. Manuscript profile
      • Open Access Article

        7 - Design Evaluation System of Human Resources in the Social Security Fund of Semnan by using Fuzzy Data Envelopment Analysis
        Abolfazi Danaei Seyedeh Nazereh Seif Hashemi
        According to strategic importance of performance assessment, today a few limited numbers of organizations are going to guarantee the improvements of their personnel’s performance through an appropriate evaluation of their staff. For this purpose, the current research wa More
        According to strategic importance of performance assessment, today a few limited numbers of organizations are going to guarantee the improvements of their personnel’s performance through an appropriate evaluation of their staff. For this purpose, the current research was done in social security fund of Semnan province. This research has followed a descriptive goal (based on a case study) with a comparative logic through a limited applicable process which is considered to be as the most crucial selected method in order to extract the information of documents and the organization. Receipt, tables and diagrams are referred to as the most important tools applied in this paper. The fuzzy data envelopment analysis was selected as the most appropriate method for analyzing the data based on the studies done. The results in this research indicate that the current traditional systems of assessment in the social security fund of Semnan province does not have enough efficiency and it does not have any effect on the increase of willingness and tendency of the staff. Therefore, a new system of assessment which was compiled on the basis of the fuzzy data envelopment analysis was represented to substitute the traditional system. This model had some strong points such as the personnel assessment without the manager`s verdict, having the ability to perform under the circumstance of uncertainly, the probable presence of an ideal virtual unit, and the evaluation of personnel based on the predetermined objects. There is a hope to see this part of the health services management to become more represented in the future by the conduction of the suggested assessment system in the research society. Manuscript profile
      • Open Access Article

        8 - Macro Architecture of Iran Healthcare Assessment System
         
        Healthcare is one of the basic needs of all human beings and none of the people is needless from it. Personal and public health depends on providing appropriate, adequate and quality services. But a significant portion of the potency of the healthcare activists spent on More
        Healthcare is one of the basic needs of all human beings and none of the people is needless from it. Personal and public health depends on providing appropriate, adequate and quality services. But a significant portion of the potency of the healthcare activists spent on providing health services and policy-making, monitoring and assessment is neglected. This weakness has led to the fact that the health care services is seriously flawed and unable to properly respond to public expectations. By considering the importance of assessment and supervision and aiming to fill this gap, this paper will architecture the healthcare assessment system in Iran. Therefore, after the design of conceptual model of assessment sector and definition of possible roles, we have distributed the roles between activists of this sector. Based on architecture results, it is suggested to set up organizations with public and non-governmental nature to collect and codify the healthcare indicators and also perform the assessment and accreditation of the healthcare production, services and activists. Manuscript profile
      • Open Access Article

        9 - (Proposing a Rapid Plant Assessment Hybrid method using Data Envelopment Analysis for Municipalities Performance Evaluation (Case Study: Isfahan Municipality
        Rouzbeh Ghousi ali naddafpour
        Municipal is a public institution that independent, non-governmental, to the nature of the state and local performance that has the duty of the city and serve the citizens and tourists to be responsible, and as one of the principles of management, use of local resources More
        Municipal is a public institution that independent, non-governmental, to the nature of the state and local performance that has the duty of the city and serve the citizens and tourists to be responsible, and as one of the principles of management, use of local resources to its task-focused. Effective accountability and improve the efficient activities of a variety of municipal needs assessment. Evaluating the performance of the corporate sector is usually synonymous with the effectiveness of activities. One of the methods used to assess is fast evaluate. And other quantitative performance Assessment methods, data is envelopment analysis that relative to assessment of performance pay. Given the importance of evaluating the performance of municipalities, this study provides a combination of performance assessment using data envelopment analysis and rapid assessment are discussed. For this purpose, in the first chapter the words of the issue has been discussed and explained the objectives and research questions. In the second chapter the research literature and research methods described in Chapter III. In the fourth chapter the index has been developed for the rapid assessment to evaluate areas of the municipality. And by providing rapid assessment of tick box of municipalities was discussed. Which formed DEA model to evaluate the relative performance of municipalities and the number of performance in each region were determined. Then by sensitivity analysis on the model input data envelopment analysis to prioritize rapid assessment indicators, and then use the same method to determine the priority region of the municipality was the ideal option. After the above steps, in the rapid assessment survey regions 6, 11 and 12, respectively ranked first and the third & in evaluating the performance of the municipal regions of the DEA BCC using the input, the number of functional regions, including six regions units 4, 5, 8, 13, 14 and 15 were identified and in combination with problem solving method returns to scale the number of functional regions, including four units, the regions 4, 5, 8, 13, 14 and 15 were determined. After sensitivity analysis of the input variables in BCC, The effect of varying complexity and diversity management practices and continuous improvement and effective management also vary in SBM 's been more than others. The results of the rapid assessment approach by prioritizing organizational units similar to the ideal option indicated that the municipal zone 11 has a minimum distance with the ideal option and has earned first place and then in the region 6 won the second prize. Manuscript profile
      • Open Access Article

        10 - Enterprise Architecture Maturity Assessment Model in an Iranian Bank
        masoud asgarimehr Kamran  Feizi Ali Khatami Firoozabadi Seyyed Habib Allah  Tabatabaiyan
        Enterprise architecture is considered as one of the effective ways of aligning information technology with business. In order to use the benefits of Enterprise architecture, the growing trend of its implementation in the organization should be considered. For this purpo More
        Enterprise architecture is considered as one of the effective ways of aligning information technology with business. In order to use the benefits of Enterprise architecture, the growing trend of its implementation in the organization should be considered. For this purpose, it is necessary to use control and evaluation tools. Enterprise architecture maturity assessment, as one of the effective methods of managing enterprise architecture process, is very important. The goal of maturity assessment is to determine the current status of the organization and to draw a clear picture of the future growth path of the organization. Today, the importance of maturity assessment in various organizational areas is becoming increasingly evident. However, in this area, in the field of financial and banking institutions, due to the complexity of the architecture of information technology and organizational architecture in these institutions, no significant activities were undertaken. Therefore, the present study aims to provide a new and customized model, in order to measure the maturity level of enterprise architecture, in one of the largest banks in Iran. For this purpose, after the extraction of the subject literature, the study and observation of the target bank have been dealt with. The descriptive approach and the structural equations have been developed and then the conceptual model has been extracted. The model includes 3 dimensions, 23 variables and 75 indicators Manuscript profile
      • Open Access Article

        11 - Provide a Model for Customer Advocacy (Detergents Customers in Tehran
        mirza hasan hosseini Mohammad MahmoodiMeymand علی اکبر  جوکار Farzane sadat hosseiny
        Because social media is becoming more and more interactive, consumers can also affect other consumers more than past and make them aware of their views and experiences. By influencing this broad spectrum, customers can stop, control, and manage marketing efforts; this m More
        Because social media is becoming more and more interactive, consumers can also affect other consumers more than past and make them aware of their views and experiences. By influencing this broad spectrum, customers can stop, control, and manage marketing efforts; this means that customers are getting power on the market. One of a variety of powerful customers that can help the organization and support the organization without any expectations is customer advocacy. The goal of this research is to study the antecedents of customer advocacy. A descriptive survey design was used in this research. Based on its goal this research was an applied one. The target population of this research was the customers of detergents product in Tehran. To collect data 336 questionnaires were distributed among customers by using simple random sampling method. For data analysis and testing research hypotheses, structural equation modeling (SEM) method was applied by using LISREL software. The results revealed that both Customer assessment and self-motivators dimentions and their factors have a strong positive effect on Customer Advocacy Manuscript profile
      • Open Access Article

        12 - Development of a Detailed Assessment Model for Business Process Maturity: A Case Study of East Azerbaijan Gas Co.
        aida farshidfar Mir Saman Pishvaee
        Process management in the organization requires the creation of process insights throughout the organization. In this regard, organizations need a comprehensive method to evaluate the implementation of organizational processes that determine the factors affecting the im More
        Process management in the organization requires the creation of process insights throughout the organization. In this regard, organizations need a comprehensive method to evaluate the implementation of organizational processes that determine the factors affecting the implementation of organizational programs. For this purpose, it is a responsive way for organizations that, in addition to creating awareness of the effective factors, provide a roadmap to improve the realization of the organization's plans and visions. In the present article, to facilitate the management of processes in the East Azerbaijan Province Gas Co., a Hybrid Process Maturity Model has been developed. This model has been presented and implemented with a combined approach of selected maturity models, considering the limitations of maturity models, which makes the models not comprehensive enough. The capability of the proposed model framework, unlike other models, is that the above model can be evaluated in detail. In this regard, first, the key processes of the company have been identified. Then by collecting the required information on how to implement the processes, the maturity levels of the key processes of the organization have been evaluated according to the proposed model and current level, the desired level of maturity is set. Implementing solutions also have been proposed to improve the processes. According to the collected information, 16 of the 26 Key Processes of the East Azerbaijan Gas Co. are at level zero or incomplete process implementation, eight processes are at level one or planned and two processes are at level two or controlled. Manuscript profile